Management innovations

The management innovations that were pointed out by the participants were the following:

• Benchmarking
• Brainstorming
• Collection and analysis of statistical data to support decisions
• Consortia, resource sharing and cooperation Library performance evaluation systems (LibQUAL, Priority Search, etc.)
• Integrated Library Management Systems
• Library managers close to organisation leaders
• Library staff continuous training
• Project development and management (internal, external and international projects)
• Management by objectives
• Management with Balanced Scorecard
• Marketing culture
• Meetings
• Models of staff management following some solutions from industrial and marketing enterprises
• Quality management systems (TQM, ISO 9001, etc.)
• Staff's new competencies and skills (digital, management, training)
• Staff's performance evaluation
• Strategic planning
• Team work, small task forces and focus groups
• User-centred management
• Users' studies
• Work by processes